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How can we help?
Get help with plans, payments and proxy connectivity. Most issues can be solved in a minute with the checklist below.
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Quick troubleshooting
407
Proxy authentication required
- 1 Copy the username and password again from your dashboard - they are case-sensitive.
- 2 Check targeting parameters are spelled exactly as in the docs (e.g. -country-us).
- 3 Make sure the plan is still active and has bandwidth left.
TIMEOUT
Connection timeout / refused
- 1 Use the right port for the protocol: HTTP and SOCKS5 have different ports.
- 2 Try another server region in the generator.
- 3 Your network or firewall may block outgoing proxy ports - test with the curl command from the generator.
403
Blocked by the target website
- 1 Switch to rotating sessions, or lower the sticky lifetime.
- 2 Target a country close to the website audience.
- 3 Slow down your request rate and rotate realistic user agents.
GB
Bandwidth or payment issues
- 1 Bandwidth usage can take a few minutes to update on the dashboard.
- 2 Crypto deposits are credited after network confirmations.
- 3 Failed purchases are refunded to your balance automatically - see Orders > Balance activity.
FAQ
Trước khi hỏi...
- Thanh toán chưa hiển thị? Vui lòng kiểm tra giao dịch đã được xác nhận trên blockchain chưa.
- Chưa nhận được OTP? Đảm bảo bạn đang sử dụng đúng dịch vụ và quốc gia.
- Hoàn tiền sẽ tự động được xử lý vào số dư của bạn nếu bạn hủy trong khung thời gian.